Booking Information
To receive information about tour availability and pricing, please first fill in the booking form located at the end of each sample tour on our website.
If you prefer to contact us by email at info@guidedsaaremaa.com, please include the following details:
The specific tour(s) you are interested in, or any customised itinerary
Desired tour date and time
Preferred language — guides working with Guided Saaremaa mainly conduct tours in English; Finnish, German, and Russian may also be available upon request
Whether your group has its own transportation, or whether you would like us to arrange it
Pick-up and drop-off locations for the guide
Total number of participants
Once we receive your request, we will reply with a confirmation as soon as possible.
Please note that during the peak season, response times may be slightly longer than one day due to high demand.
All tours are subject to availability.
By giving your final confirmation for the tour, you acknowledge that you have read and accepted our Terms and Conditions below.
Terms and Conditions
1. General
By confirming your booking, you acknowledge that you are authorised to represent your group and that all communication regarding the booking will be directed to you as the lead participant.
It is your responsibility to share all relevant information with the other members of your group.
2. Payments and Deposits
To secure your reservation, a deposit is required. You may choose between:
50% deposit to confirm your booking, with the remaining balance due by the specified date
Full payment at the time of booking
You will receive an invoice via email.
For last-minute bookings, cash payment is also accepted.
Please note that all bank fees, including domestic and international charges, are the responsibility of the payer.
Failure to pay the remaining balance by the due date may result in cancellation.
Tipping
Tipping is entirely voluntary and not included in the tour price.
It is customary to tip guides and drivers, usually around 10–15%, depending on your satisfaction with the service.
3. Changes to Your Booking
Changes requested by the customer
If you need to adjust anything in your booking, please contact us by email.
All changes are subject to availability, and we will do our best to accommodate your request.
Changes made by Guided Saaremaa
If any significant changes become necessary on our side — for example, changes to timing, route, or guide — we will inform you as soon as possible.
If the change is substantial and not caused by circumstances beyond our control, you may choose to:
accept the revised tour,
reschedule, or
cancel for a full refund.
4. Cancellation Policy
We understand that plans can change. If you need to cancel, please notify us by email as soon as possible.
Our cancellation policy:
No charge for cancellations made 10 days or more before the tour
50% charge for cancellations made within 10 days, but more than 48 hours before the tour
100% charge for cancellations made less than 48 hours before the tour
No-shows are charged at 100% of the tour price