Booking Information & Terms and Conditions
Please read the following information carefully before confirming your booking.
Booking Information
To receive information about tour availability and pricing, please complete the booking form located at the end of each sample tour on our website.
If you prefer to contact us by email at info@guidedsaaremaa.com, please include the following details:
The tour(s) you are interested in, or details of a customised itinerary
Preferred tour date and start time
Preferred language
(Guided Saaremaa tours are mainly conducted in English; Finnish, German, and Russian may be available upon request)Whether your group has its own transportation or would like us to arrange it
Pick-up and drop-off locations for the guide
Total number of participants
Once we receive your request, we will reply with availability and confirmation details as soon as possible.
Please note that during peak season, response times may occasionally exceed one business day due to high demand.
All tours are subject to availability.
By giving your final confirmation for the tour, you acknowledge that you have read, understood, and accepted the Terms and Conditions below.
1. Contract and Booking Confirmation
By booking a tour with Guided Saaremaa, you agree to these Terms and Conditions.
Your booking is confirmed once you receive written confirmation from us and the required payment (deposit or full amount) has been received.
If you are booking on behalf of a group, you confirm that you are authorised to represent all participants. All booking-related communication will be directed to you as the lead participant, and it is your responsibility to share relevant information with the rest of your group.
2. Payments and Deposits
To secure your reservation, one of the following payment options applies:
50% deposit at the time of booking, with the remaining balance payable by the agreed due date, or
Full payment at the time of booking
An invoice will be sent to you by email.
For last-minute bookings, cash payment may be accepted by prior agreement.
Please note:
All bank and transaction fees (domestic and international) are the responsibility of the payer.
Failure to pay the remaining balance by the due date may result in cancellation of the booking.
Tipping
Tipping is entirely voluntary and not included in the tour price.
If you wish to tip, it is customary to tip guides and drivers approximately 10–15%, depending on your satisfaction with the service.
3. Changes to Your Booking
Changes requested by the guest
If you wish to make changes to your booking (date, time, route, or number of participants), please contact us by email as soon as possible.
All changes are subject to availability, and we will do our best to accommodate your request. A small administration fee may apply.
Changes made by Guided Saaremaa
Although we plan all tours carefully, we reserve the right to make changes to the itinerary, timing, route, or guide due to weather conditions, access restrictions, safety considerations, or other unforeseen circumstances.
If a significant change is required and is not caused by circumstances beyond our control, you may choose to:
accept the revised tour,
reschedule the tour, or
cancel and receive a full refund.
4. Cancellation Policy
We understand that plans can change. If you need to cancel your booking, please notify us in writing by email at info@guidedsaaremaa.com.
Cancellation fees are as follows:
10 days or more before the tour date: no cancellation fee
Within 10 days but more than 48 hours before the tour: 50% of the tour price
Less than 48 hours before the tour: 100% of the tour price
No-shows: 100% of the tour price
Cancellations due to weather conditions are not refundable, as weather is beyond our control.
Guided Saaremaa reserves the right to cancel a tour in exceptional circumstances. In such cases, a full refund will be issued.
We strongly recommend having suitable travel insurance that covers cancellations.
5. Health, Safety and Responsibility
Guided Saaremaa tours may include walking on uneven ground, outdoor sites, and historic locations.
By participating in a tour, you acknowledge that:
participation is voluntary and at your own risk,
you will follow the guide’s instructions for your safety,
you are responsible for your personal belongings.